Terms of Use

App and licence

These terms describe the IncidentMTL service, website, and subscriptions. Unless the App Store states otherwise, the application licence is governed by Apple’s Standard End User License Agreement (Standard EULA).

IncidentMTL Plus

• The subscription title, duration, price, and any trial period are displayed in the app before purchase.
• The subscription automatically renews until cancelled. Apple handles billing, refunds, and eligibility for the trials it offers with a subscription.
• IncidentMTL may also offer Plus free for 14 days, with no card and no purchase. We grant that trial, not Apple, and it never renews: when it ends, Plus features stop unless you subscribe.
• You can manage or cancel it in your Apple Account settings. Access normally continues until the end of the paid period.
• Deleting IncidentMTL data does not cancel the Apple subscription; those are separate actions.

Reports bought on the website

A neighbourhood report bought on incidentmtl.com is governed by the terms of sale.

Nature of the information

IncidentMTL presents open data already published by the City of Montréal. It may appear days after an event, contain errors, or change at the source. IncidentMTL is not a real-time feed, a safety score, or a prediction tool.

SPVM moves published positions to a nearby intersection. SIM response calls use the exact location published by the City. In an emergency, always call 911.

Availability and sources

We may correct, update, or interrupt a feature to maintain service quality, security, or operations. Availability also depends on Apple, the data sources, and our providers.

City of Montréal and Statistics Canada data is used under the licences listed on the Data sources and licences page. The IncidentMTL brand, design, and software remain protected by applicable rights.

Privacy and support

The Privacy Policy explains the information handled and your choices. For questions about the service, a subscription, or your information, email bonjour@incidentmtl.com.