Where does the data come from?
IncidentMTL uses City of Montréal open data: crime reports published by SPVM, fire and medical response calls from SIM, and Géobase for cross streets.
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How can we help?
Straight answers for using the app, understanding the data, and managing IncidentMTL Plus.
Email supportWhy can a marker look offset?
To protect privacy, SPVM moves every report to a nearby intersection before publishing the data. SIM response calls instead use the exact location published by the city.
How often does the app refresh?
IncidentMTL checks the City’s sources regularly. Their publication schedule can still follow the underlying events by a few days.
How do I restore purchases?
In IncidentMTL, open Settings, then Restore Purchases. You can also manage your subscription from the same section.
Do I need an account?
No. Free features work immediately. If you activate Plus or create an alert area, the server uses an anonymous device identifier.
How do I delete my data?
In IncidentMTL, open Settings, then Delete my data. This permanently removes the anonymous identifier and alert areas stored on the server.
Which iPhone do I need?
IncidentMTL runs on iPhone with iOS 17 or later.
Still need an answer?
Email us with your iOS version, iPhone model, and what you were trying to do.
bonjour@incidentmtl.com